Privacy Policy

Blueground (“we”, “us”, “our”) operates a platform for discovering and booking fully furnished apartments for stays of a month, a year, or longer. This policy applies to our website, mobile experiences, and any communication you have with our team.

We collect information in three ways:

• Information you give us — your name, email address, phone number, stay dates, payment details, and any messages you send us.
• Information collected automatically — device type, browser, IP address, pages visited, and interactions with our listings (for example, homes you save or searches you run).
• Information from third parties — identity verification and background-check results required to confirm a booking, and payment confirmations from our payment processors.

• To process bookings, payments, and identity verification.
• To provide guest support before, during, and after your stay.
• To personalize search results and recommend homes relevant to you.
• To send service messages (booking confirmations, move-in details, receipts).
• To send marketing communications — only with your consent, which you can withdraw at any time.
• To keep our platform secure and prevent fraud.

We never sell your personal information. We share it only with: property owners and building managers (to arrange your stay), payment processors, identity-verification providers, analytics and infrastructure vendors acting on our behalf, and authorities where the law requires it.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used. See our Cookie Policy for details and controls.

We keep personal information only as long as needed for the purposes above — typically for the duration of your relationship with us plus any period required by tax, legal, or dispute-resolution obligations. Data that is no longer needed is deleted or anonymized.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us via the details below — we respond within 30 days.

We protect your information with encryption in transit, access controls, and regular security reviews. No system is perfectly secure, so we encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access.

We operate across several countries. Where information crosses borders, we rely on appropriate safeguards such as standard contractual clauses to protect it.

We may update this policy from time to time. Material changes will be announced on this page and, where appropriate, by email before they take effect.

Questions about privacy? Reach us at privacy@blueground.homes or through our contact page.